Invoices and receipts
Getting receipts and invoices for your top-ups, and setting your billing details.
How payment works
All top-ups are charged in US dollars (USD) by card. Your card details are handled by our payment provider; SerpHubAPI never sees or stores the full card number.
Receipts and invoices
- After each top-up, a receipt / invoice is emailed to your account email.
- Your full top-up history is at /dashboard/wallet.
- Amounts are shown in USD. If your card is in another currency, your bank handles the conversion and may charge a fee.
Company name and address
To have your company name and address on invoices, fill in your billing details at /dashboard/settings before you top up. Details apply to payments made after you save them; past invoices are not reissued automatically.
If you need a correction on an issued invoice, email support@serphubapi.com with the invoice number and the correct details.
Chinese fapiao (发票)
We cannot issue Chinese VAT invoices (fapiao). The receipt / invoice issued at checkout is the official billing document for your payment.
Payment problems
- Card declined: check with your bank that international online payments in USD are enabled, or try another card.
- Charged but credits missing: credits are added automatically once the payment is confirmed. If they haven't appeared, email support@serphubapi.com with the receipt number — we reconcile every payment and will credit your account or refund you.